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Power
Trip / Christopher Elliott
5
tactics to get lower airfares

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a good look at your airline ticket. Notice anything different? |

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You should. Thanks to a crisis in the domestic airline
industry, the "new" ticket comes with more
restrictions than ever. The non-refundable variety really is
non-refundable. You may not be able to collect the kind of
frequent flier miles you want. It may not be offered — period
on special low-fare deals.
Have your ticket-buying strategies kept up with the changes?
If you think of your airline ticket as nothing more than a pass
to get on the plane, then they probably haven't. Here are five
strategies for saving time — and money — when you buy your
next airline flight.
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Book an e-ticket. In an effort to cut costs, the
major airlines have imposed fees on travelers who want to
carry honest-to-goodness paper tickets. American Airlines,
for example, now charges a $20 fee if you request a pulp
ticket. So does Continental Airlines. United Airlines
announced that it will stop issuing paper tickets altogether
for domestic flights by July 2003 and for all routes where
e-tickets are available by January 2004. That worries C.
Scott Sheffield, who works for a plastics manufacturer in
Fitzgerald, Ga. "I don't feel that I should have to put
up with all the uncertainty," he says.
His concerns are justified. Not so long ago, if you
didn't travel with a printout of your itinerary instead of a
bona fide ticket, and your flight was delayed or canceled,
you might have been out of luck. But new so-called
"interlining" agreements between airlines mean
that the record of your ticket is easily transferred to
another airline. You'll save $20 by going paperless.
TIP: Remember to bring a record of your
trip — either an itinerary or at the very least the
alphanumeric "record locator" from your e-ticket
— with you to the airport. No technology is perfect.
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Go "back-to-back." This is one airlines
hate, but consumers love. Try buying two discounted
round-trip tickets instead of one unrestricted — but more
expensive — ticket. You could save hundreds, even
thousands of dollars. Use only half of one itinerary and
half of the other and then toss the remaining unused
segments. It's called "back-to-back" ticketing,
and although airlines insist that it's illegal, legal
experts like Thomas Dickerson, author of the book "Travel
Law", say it is not. "A back-to-back ticket is
not illegal. It may be a breach of contract between the
airline and the passenger, but it doesn't violate any state
or federal laws," he says.
There is a down side to a back-to-back. United Airlines
is cracking down on passengers and the travel agents who
help them book these kinds of tickets. British Airways also
has reportedly installed new software that follows ticketing
offenders. In a letter to travel agents, the British carrier
said it would take "appropriate action" in cases
where it suffered a loss in revenue from these ticketing
tactics.
TIP: If you book a back-to-back, don't ask
your travel agent to do it and don't try to collect
frequent-flier miles. If you give an airline your
frequent-flier number, it can track your itinerary much
easier. In some instances, travelers have been hit with a
penalty at the gate for using a back-to-back ticket.
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Fly like a leisure traveler. Pick the type of
ticket you book carefully. If you can afford to stay at your
destination over a Saturday night, or can make a reservation
two weeks in advance, you'll get a deep discount on your
airline ticket. More business travelers are now booking
leisure fares, while fewer road warriors are choosing
costlier business fares, according to an American Express
airfare survey. "Airlines have slashed leisure fares so
precipitously, while keeping business fares relatively
stable and high, that the fares directed at road warriors
are now six times higher than those traditionally targeted
at consumers," says Brian Mogler, a vice president for
American Express.
Needless to say, airlines hate the fact that you're
refusing to buy these more expensive tickets. That's one of
the reasons why carriers such as US Airways recently clamped
down on its discounted, non-refundable tickets. Late last
summer, the airline shocked the industry when it announced
that non-refundable tickets will have no value once the
flight has departed. Most of its competitors matched the
policy.
TIP: The discounted tickets come with all
kinds of strings attached, such as $100 change fees for
alterations made to your itinerary before your flight
departs. But think about it — if a new ticket costs less
than the change fee, what's the point of paying it? Book a
new ticket and throw the old one away.
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Play the system. Two other ticketing strategies,
known as the "open jaw" and "hidden
cities" are worth considering. By booking a hidden city
ticket, you pay for a less-expensive trip between two
airports and get off at a stopover city — which is your
intended destination. For example, you may book a round-trip
ticket from Baltimore to Tampa, Fla., but only go as far as
Philadelphia, the stopover city. (Note that your return trip
will be cancelled by the airline, so use this only for a
one-way trip. It also means that you can only have carry-on
luggage.) An open jaw ticket lets you fly to one city and
return from another, often at a considerable savings. For
instance, you might fly from New York to San Francisco but
return from Los Angeles to New York.
Note that these tactics don't always yield cheaper
prices, nor do airlines appreciate passengers circumventing
their pricing scheme. "Airlines are developing the
means to catch people who use hidden city itineraries, since
you're trying to get around the system," says John
Frenaye of Carlson Wagonlit Travel in Annapolis, Md.
"So be careful."
TIP: Don't limit yourself to one airline
when trying to book these kinds of tickets. Experienced
travelers check with multiple carriers to see which one fits
a particular leg of their schedule the best.
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Don't be held hostage by frequent flier miles. In
a previous
column, I examined the value — real and perceived —
of frequent-flier points. My conclusion: oftentimes,
collecting miles isn't worth it. But US Airways' recent
announcement that effective next year, miles and segments
earned on most non-refundable fares will not count toward
its elite-status frequent-flier program, gives us another
reason to pause. What that means, basically, is that if you
don't pony up the cash for an expensive unrestricted ticket,
your chances of becoming an elite frequent flier are zero.
That's not to say that collecting miles is pointless. But
frequent business travelers often book tickets based on how
many miles they can collect with a given carrier. A few
years ago I remember interviewing confessed mileage-addict
Robert Backie, a Phoenix sales manager for a semiconductor
equipment company who books extra layovers in order to rack
up extra miles on America West Airlines. Now, with mileage
awards becoming more restrictive, people like him are
undoubtedly wondering if it's all worth it.
TIP: No-frills airlines like Southwest and
JetBlue (which recently unveiled its frequent flier program)
offer vastly simplified programs designed to give you free
tickets faster. If you've given up on the idea of earning
"elite" status, these carriers' frequent flier
programs may be a good bet.
Christopher Elliott is the editor of Elliott's
E-mail, a free weekly newsletter for travelers. You can e-mail
him or visit his Web
site.
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