Who are Tour Link?
We are members of the Inbound Tour Operators Council of New Zealand (ITOC) and the Inbound Tour Operators Association of Australia (ITOA). Both organisations demand high levels of fiscal and operational responsibility so you can relax in the knowledge that your arrangements are in good hands.
Will my payment be secure?
To process your booking we require a deposit of $300 for either New Zealand or Australia. We will then generate all the documentation and advise you of the final cost if you require any services other than those already listed as part of a package cost. We will take final payment by way of credit card from you on arrival at the first hotel. This will allow you to go over all arrangements carefully before you actually pay. See our booking and information request form for details of cancellation penalties.
Will I be met on arrival?
We regard our arrival meeting service, tour briefing and hotel check in as the most important aspect of our operation.
This service sets up the whole tour programme. You will be met at your arrival airport by our representative who will be holding a TOUR LINK sign with your names clearly printed on it. This meeting person will assist you to your transfer vehicle and be with you at the hotel for check in. After check in all tour documentation, detailed itinerary and vouchers will be carefully gone over and explained. You will be given local 24 hour contact telephone numbers for use at any stage of your itinerary if you require assistance.
How do I advise suppliers that I have prepaid?
As well as having confirmed bookings for every stage of your itinerary we issue you with a series of tour vouchers which you use when checking into a hotel or to give to the driver for transportation and sightseeing services as verification of payment. Each activity or service in your itinerary will have a corresponding voucher and confirmation number.
Will my international and domestic flights be reconfirmed?
Yes, Tour Link will reconfirm your onward flights as part of our service.
Are there any hidden costs or expenses?
No, everything outlined in the itinerary will be included. What is not included are meals other than where specified, all items of a personal nature, laundry, telephone calls, minibar, etc which must be settled directly with the hotel. In New Zealand the goods and service tax (GST) of 12.5% is included.
How do I manage tipping on the tour?
Tips for services by waiters, bellboys, drivers and guides are discretionary. It is not standard practice to tip in either New Zealand or Australia but feel free if good or exceptional service warrants it.
What about my luggage?
Porterage is included at hotels. Often you will need to collect your own bags from arrival carousels and use the trolleys provided to get to the transportation departure areas to meet your driver or meeting service person.
Are airport departure taxes included?
The New Zealand airport departure tax of NZD$20 is not included and must be paid directly at the airport. The Australian departure tax of AUD$27 is now included in your airline ticket.
